Airport Shuttle Buses

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Airport Shuttle Buses operate between the Passenger Terminal Complex and the Public Transportation Centre, where limousines and public buses are parked. The service is free of charge.

Parking

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Private cars can be parked at the parking building after dropping off passengers at the 4th floor of the terminal complex. Pick-up points are on the 2nd floor. Parking garages are fully automated.

Taxis

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Taxis drop off passengers at the 4th floor of the terminal complex and leave the area immediately.

For arriving passengers, there is a Taxi Stand on Level 1 of the Passenger Terminal Complex. To maintain between 20 to 25 taxis at all times, supervisors will radio for taxis.

Public taxis will charge a 50 baht service fee on top of the metre charge for the transfer from either the passenger terminal or remote taxi ranks.

Limousines

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Limousines can be ordered at the service counters outside the terminal on the 2nd and 4th floors but will be parked at the public transportation centre.

The limousine service is operated by AOT. There are six categories with total of 380 cars on call 24 hours. Contact the AOT Limousine Service Counter at the arrival hall.( level 2). The passenger pick-up point for limousine service is on Level 2 outer curb. A Call Centre will be set up to promote inbound sales.

Car Rental Service

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Two categories of car rental services providers operate at Suvarnabhumi Airport — well-known international brands and a local operator

The Car Rental Centre is located at the Public Transportation Centre. To rent a car, contact the car rental service counter at the arrival hall and take the Airport Shuttle Bus (express route) from the MTB to pick up the car at Car Rental Centre. After use, the car is dropped off at the Car Rental Centre.

Airport Express Service

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Airport express service will be operating between the airport, hotels and various important places in Bangkok and the suburbs.

Pick up area: at the arrival (level 2) outer curb
Drop off area: at the departure (Level 4) outer curb

Domestic Departures

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Domestic departure passengers check-in at counters 2 and 3 on 4th floor of the departures hall. They then proceed to the 2nd floor to the hold room where they and their hand luggage will be examined.

Domestic Arrivals

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Arriving passengers will come to the terminal through the 2nd floor of the concourse building to collect their baggage from the five domestic baggage conveyor belts before proceeding to the arrival hall.

The service counters outside the arrival hall will be shared by both the domestic and the international passengers.

International Arrivals

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1. Arrival passengers come through to the passenger terminal via 2nd floor of the concourse buildings, except for bus gate passengers. There are passport control checkpoints at the terminal. This is also where arriving passengers collect their baggage from one of the 22 baggage conveyor belts: 17 are for arriving international passengers and 5 are for arrival domestic passengers.

2. Once passengers have collected their baggage and passed the customs control checkpoints, they proceed to the arrivals hall where they can find transportation counters and tourist information centre. Pick-up points are located outside of the arrivals hall.

• For arriving passengers without prior transportation arrangements, there is a Taxi Stand on Level 1 of the Passenger Terminal Complex. To maintain between 20 to 25 taxis at all times, supervisors will radio for taxis. Public taxis will charge a 50 baht service fee on top of the metre charge for the transfer from either the passenger terminal or remote taxi ranks.
• Arriving passengers with prior arrangements with a tour agency or members of the Association of Thai Travel Agents (ATTA), proceed to 1st floor where dedicated pick-up points have been assigned for buses and coaches.
• For travellers with prior arrangements to be picked up by private cars, please exit on the 2nd floor.
• For all other travellers, there is a general meeting point on 3rd floor.

Transit / Transfer Passengers

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From the aircraft, Transit/transfer passengers head towards the airside area after arrival at the 2nd floor of the concourse building in order to proceed with the transfer processes before continuing to 3rd and 4th floors to complete the departure procedures.

International Departures

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1. Departure passengers come through via the entrance on the 4th floor of the departures hall, which can be accessed by car or by foot from the car parking buildings, which is connected to the 3rd floor of the departures hall.

2. Upon entering the departures hall, passengers can check-in at counters 4-10 before proceeding to the passport control and the customs control checkpoints.

3. Passengers then continue to the concourse building D via two connection channels from the terminal complex.

The 4th floor of concourse building D offers a wide variety of shops where passengers can enjoy shopping while waiting to board. When called for boarding, passengers approach the gate via the 3rd floor of the departures hall.

4. Upon arriving at the gate, passengers proceed to the 2nd floor to the hold room. All passengers and hand luggage taken on board must be examined. The examination points are on 3rd and 4th floors in the airside area of the concourse buildings.

The official opening of Suvarnabhumi Airport, Bangkok’s new international airport, on 28 September 2006, gives new impetus to the country’s quest to make Bangkok and Thailand the aviation hub of the region.

At 563,000 square metres, the passenger terminal is currently the largest in the world. The airport also features the world’s longest runway, 75.3 metres by 4,000 metres long and the world’s tallest control tower, 132.2 metres high, providing the best visual coverage of overall airside.

Passenger Terminal Complex

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Facilities for both domestic and international passengers are situated in the same building. The concourse buildings are connected to the passenger terminal. 

The Suvarnabhumi Passenger Terminal Complex comprises 7 floors above ground level and 2 floors below ground level.

1st floor: Bus Lobby
Passengers travelling with a tour agency proceed to the 1st floor for buses and coaches. The Association of Thai Travel Agents (ATTA) office, a medical centre, AOT offices for electricity monitoring and airport control offices are also located on the 1st floor.

2nd floor: Arrivals Hall
for both domestic and international passengers

3rd floor
consists of airlines passenger waiting lounges, security checkpoints, meeting points, shops, service counters and CIP lounges

4th floor: Departures Hall
features facilities for both international and domestic passengers, lounges for premium passengers Thai Airways International PLC, customs control checkpoints, some governmental offices, airline booths, airport information counters and escalators in the centre take passengers right up to restaurants on 6th floor.

5th floor: Offices for Thai Airways International and Star Alliance airlines

6th floor: Restaurants
can be accessed via the escalators from 4th floor

7th floor: Observation area

Concourse Buildings

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There are 7 concourse buildings: A, B, C, D, E, F and G. Concourse buildings A and B are for domestic passengers. Concourse buildings C, D, E, F and G are for international passengers.

Passengers walk to the concourse buildings from the terminal complex via concourse building D, which is directly connected to the terminal complex. The intersections of the concourse buildings are termed the airside centre.