Bangkok Airport: International Passenger Flow
International Arrivals
1. Arrival passengers come through to the passenger terminal via 2nd floor of the concourse buildings, except for bus gate passengers. There are passport control checkpoints at the terminal. This is also where arriving passengers collect their baggage from one of the 22 baggage conveyor belts: 17 are for arriving international passengers and 5 are for arrival domestic passengers.
2. Once passengers have collected their baggage and passed the customs control checkpoints, they proceed to the arrivals hall where they can find transportation counters and tourist information centre. Pick-up points are located outside of the arrivals hall.
- For arriving passengers without prior transportation arrangements, there is a Taxi Stand on Level 1 of the Passenger Terminal Complex. To maintain between 20 to 25 taxis at all times, supervisors will radio for taxis. Public taxis will charge a 50 baht service fee on top of the metre charge for the transfer from either the passenger terminal or remote taxi ranks.
- Arriving passengers with prior arrangements with a tour agency or members of the Association of Thai Travel Agents (ATTA), proceed to 1st floor where dedicated pick-up points have been assigned for buses and coaches.
- For travellers with prior arrangements to be picked up by private cars, please exit on the 2nd floor.
- For all other travellers, there is a general meeting point on 3rd floor.
Transit / Transfer Passengers
From the aircraft, Transit/transfer passengers head towards the airside area after arrival at the 2nd floor of the concourse building in order to proceed with the transfer processes before continuing to 3rd and 4th floors to complete the departure procedures.
International Departures
1. Departure passengers come through via the entrance on the 4th floor of the departures hall, which can be accessed by car or by foot from the car parking buildings, which is connected to the 3rd floor of the departures hall.
2. Upon entering the departures hall, passengers can check-in at counters 4-10 before proceeding to the passport control and the customs control checkpoints.
3. Passengers then continue to the concourse building D via two connection channels from the terminal complex.
The 4th floor of concourse building D offers a wide variety of shops where passengers can enjoy shopping while waiting to board. When called for boarding, passengers approach the gate via the 3rd floor of the departures hall.
4. Upon arriving at the gate, passengers proceed to the 2nd floor to the hold room. All passengers and hand luggage taken on board must be examined. The examination points are on 3rd and 4th floors in the airside area of the concourse buildings.
